1885 Leading MNC , Pune is looking for Customer Service Executive (Supply chain ,Courier & logistics) (Any Graduates)

Leading MNC

Posted on May 2, 2018

Experience:
Fresher
Location:
Pune
Category:
Fresher (06 months to 2 yrs)
Eligibility:
Graduates (Good command over English communication mandatory)

Job Description:
Dear Fresher,

Greetings from AlmaMapper Technologies (Previously known as VibrantMinds).

We are pleased to inform that Leading MNC, Pune is looking for Customer Service Executive ( Supply chain , Courier & logistics)

Kindly find the below details & Apply Now. Refer your Friends....!!!

About Leading MNC:

Leading MNC.Co

Job Profile : Customer Service Executive( Supply chain , Courier & logistics)

Qualification: Graduates (Good command over English communication mandatory)

Location: Koregaon Park -Pune

Salary:

Rs.- 1.72,000 to 2.25,000 PA

Experience: 06 months to 2 yrs

Shift Timings: Shift are from 9am to 6pm , 10am to 7pm, 11am to 8pm & 12pm to 9pm ( 9am to 9pm - office works with 4 shifts)

Job Description:

1.Responds to shipping related customer calls (bookings, quotations, supply requests, package status). Clarifies the Customers requirements by gathering/recording an appropriate level of information to determine the nature of the query/request and action required. Processing each calls in accordance with co. standards.

2. Provides general advice and information to external customers regarding specific aspects of co. services, shipping solutions & requirements.

3. Identifies and progresses potential revenue and automation opportunities from inbound customer calls. Documents all relevant details using the agreed local procedure.

4. Resolves defined types of customer shipping queries received via inbound calls or electronic media, documenting all relevant points. Transfers complex and/or high impact issues to appropriate areas, advising the Customer on the action to be taken and timeframe.

5. Resolves defined types of queries (which can be dealt with using limited technical expertise and available systems information). Provides/takes relevant information and updating the system/s accordingly. Where the query cannot be successfully concluded at the first point of contact, provides the relevant functional area with a clear and concise written/verbal summary of the situation and its priority. Provides the Customer with a clear explanation of the action taken.

6. Supports the achievement of required service levels and total customer satisfaction by actively participating in learning opportunities to enhance current competencies and by supporting the introduction of revised processes, procedures and tools.

7. Contributes to the achievement of individual, team and service level goals by performing all activities in accordance with defined standards for performance and conduct.

Required skills:

1. Fluent in at least one local language

2. Good command of English, able to understand, assess and articulate a response

3. Good written and verbal and communication skills

4. Good telephone skills , able to listen patiently and remain focused throughout the conversation

5. Good customer care skills able to empathise, with a natural ability to help and support, including commitment to follow through

6. Experience in a customer/public facing role providing information/services

7. (Basic understanding of how a business is structured including key processes, services, business goals and role of main functions)

8. Good information processing skills able to react promptly to a situation and listen, think, type or search simultaneously

Deadline to Apply : Thursday,3rd May 2018 Before 4:00 PM

#REFER Your FRIENDS.....Keep Sharing ...!!!

Regards,

Team Placements,

AlmaMapper Technologies

Like us on:- https://www.facebook.com/AlmaMapper

www.AlmaMapper.com

Company Profile:
Leading MNC